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Meet Ben Addison – Director of Systems

Ben's our resident goth in charge of rolling out great new features on TicketWeb. Find out what that involves, how he got started and what he's listening to right now...

How did you end up joining TicketWeb?

After completing my degree in Environmental Science I got a temporary job in a record shop. Music has always been my passion and, as it turned out, this interim job led to a career in the music industry. I worked for many years in sales and account management positions in the record export sector. Digital formats didn’t exist back then so my days were spent playing records down the phone and speaking with shop owners and distribution companies around the world. I’ve also run my own record shop, which was a lot of fun but turned out not to be the road to riches that I’d envisaged. Nearly 10 years ago I decided a slight change of scene was needed and I was lucky enough to get a job at TicketWeb as an Account Manager. It’s a fun environment to work in and develop career-wise and with some great mentoring I now look after systems and market development for the International team. TicketWeb now have offices in the UK, US, Canada, Ireland, Australia and New Zealand. It’s certainly an exciting time to be here.

What does a normal day at TicketWeb look like for you?

My responsibilities involve supporting the international market teams, ensuring our systems run smoothly and that our clients and customers receive a first class service. In addition I work with our product and development teams, overseeing discovery, development and roll out of new features and products and aligning our technology with clients’ requirements and our business strategy. So it’s certainly a varied role! And I love the international element, regularly dealing with (and sometimes visiting) colleagues based in offices around the globe.

What has been your favourite ever live show?

Impossible to pick a favourite, but I’d say Ieperfest has to be a top contender. It’s a small hardcore festival in Belgium that celebrated its 25th anniversary this year. With a friendly atmosphere, a line-up consisting of well-known bands and plenty of new discoveries, 100% vegan food and quality Belgian beer – it really does tick all the boxes (for me at least!).

What’s the event you’re most looking forward to this year?

I try and go to a gig or two a week and like keep it as varied as possible. In the next few weeks I’m off to see J-Hus, The Bug, Ho99o9, Stick To Your Guns, Rocket From The Crypt and a few local hardcore gigs. Looking a bit further ahead Fever Ray is touring again. Her last gig in London at Brixton Academy was amazing. I’m looking forward to them all.

And finally, what are you listening to at the moment?

There’s a wave of exciting hardcore bands around – Guilt Trip, Proven, Idle Hands, Instruments of Torture, Life Betrays Us, Knocked Loose, Jesus Piece – I could go on!
On a grime tip Manga’s ‘Outbursts From the Outskirts’ is amazing. And Astroid Boys ‘Broke’ album is getting a lot of plays too. Sean P’s posthumous ‘Imperius Rex’ reminds me how much he’ll be missed. And I can’t stop listening to J-Hus ‘Common Sense’.


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